Reference

How 399bei Handles Your Personal Information

This page explains what data 399bei collects when you use our platform, how we use it, and what choices you have.

Account data protectedWallet info handled securelyBangladesh-focused policyYour rights, clearly stated
399bei How 399bei Handles Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy

Live Chat Open the chat window inside your account dashboard. Our support team can handle data queries, account questions, and wallet verification issues directly from there.
Email Support Send a written request to our support address if you want a record of your inquiry. Include your registered phone number so we can match it to your account.
Account Settings Some data changes — like updating your linked phone number or switching your preferred wallet between bKash, Nagad, and Rocket — can be done directly from your account settings page.
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account Security

Each account is protected with OTP verification tied to your registered mobile number. We do not allow password resets without a confirmed OTP sent to that number.

Cookie Control

We use session cookies to maintain your login state and preference cookies to remember your device. You can remove these at any time through your browser settings without losing your account data.

Data Retention

Active account data is kept while your account is open. If you request deletion, we process it in line with applicable rules for your eligible region and confirm when it is done.

Requesting Changes

To update, correct, or request removal of your personal data, contact support via live chat or email with your registered number. We will confirm receipt and act within a reasonable period.

Your Privacy Questions Answered

These are the questions we actually get from people using 399bei in Bangladesh. If something is not covered here, our support team can help directly through live chat or email.

We collect your name, phone number, and the payment method you register — bKash, Nagad, or Rocket. Device and session data is also logged for security purposes.

No. We record transaction reference IDs to match payments to your account. Your wallet PIN and full account details stay with bKash or Nagad on their own systems.

Yes. Contact support via live chat or email with your registered phone number. We process deletion requests in line with applicable rules for your eligible region.

Cookies keep your session active and remember your device so your account state carries over between your phone and browser. Clear them any time through your browser or device settings.

Only the teams who need it to run the platform — account verification, payment matching, and support. We do not sell or share your data with unrelated third parties.

We retain records for a period required under applicable rules in your eligible region, then remove personal identifiers. Contact support to start the account closure process.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.