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Terms That Keep Your Account Safe

These terms set out what you agree to when you open and use your 399bei account. Access to our services depends on your local law and eligible regions, so read these carefully before you deposit via bKash, Nagad, or Rocket.

Bangladesh accountsbKash, Nagad, RocketMobile & browser accessAccount wallet rules
399bei Terms That Keep Your Account Safe
HOW WE HANDLE THIS

Account Security and Data We Hold

We keep your account data only as long as it is needed to run your account or meet legal obligations in Bangladesh. Here is how we handle the parts that matter most to you.

Wallet Verification

When you link a bKash, Nagad, or Rocket number to your account, we verify that it belongs to the same person as the registered account. This check protects your funds from misdirected withdrawals.

Account Access Control

We use OTP-based login on every new device. If someone tries to access your account from an unrecognised browser or phone, they need your registered mobile number to complete the sign-in step.

Data Retention

We hold transaction records and account data for the period required under applicable regulations. You can request a copy of the data we hold by contacting support — include your account number in the request.

Requesting Changes

To update your registered mobile wallet number or personal details, submit a request through account settings or support. Changes to payment numbers require re-verification before withdrawals can process.

CONTACT OUR TEAM

Reach Us About Your Terms Query

If any part of these terms raises a question about your account, our support team handles terms-related queries directly. Have your registered mobile wallet number ready when you reach out — it speeds up account verification on our end.

Live Chat Open the chat icon from any page on 399bei. It connects you to a support agent who can pull up your account details and walk through a terms question in real time.
Email Support Send your query to our support address listed in your account dashboard. Useful for detailed disputes or when you need a written record of the response.
Account Help Page Your account settings page has a dedicated help section covering wallet limits, account verification steps, and how to flag a terms concern without contacting support directly.

Common Questions About These Terms

Real questions we get about how these terms work in practice.

These terms apply to anyone who opens an account on 399bei. Eligibility depends on your local law and the region you access from — if online wagering is restricted in your area, these terms do not create an entitlement to access.

Yes. We update these terms when our services change or regulations require it. We flag material changes at login so you see them before your next session, not after.

Your wallet balance stays on record and remains yours subject to account verification. We do not forfeit funds without cause. Contact support and they will explain the review process and what documents may be needed.

All transactions via bKash, Nagad, and Rocket fall under these terms. Deposits credit to your wallet once confirmed on the payment rail. Withdrawals go back to the mobile wallet number registered on your account.

Send a data request through our support channel with your account number included. We will confirm what personal and transaction data we hold and provide it within the period required under applicable rules.

Opening multiple accounts, using a payment number registered to someone else, or activity our systems flag as misuse can trigger a review. Support will tell you what was flagged and how to resolve it.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.